Frequently asked questions
Where are you based?
We are based in Belfast, Northern Ireland, supplying customers across Northern Ireland, Ireland, the UK and Europe.
Where do you deliver?
We offer delivery across Ireland, Northern Ireland, the UK and Europe, subject to destination and applicable delivery requirements.
Do you offer same-day delivery?
Yes. We offer same-day delivery in Dublin on eligible orders, subject to order time, stock availability and delivery location.
Do you offer next-day delivery in Ireland?
Yes. We offer next-day delivery across Ireland and Northern Ireland on eligible orders.
How long does UK delivery take?
Most UK orders are delivered within 1–2 working days, depending on the destination and courier service.
How long does European delivery take?
Most European orders are delivered within approximately 3–5 working days. Delivery times may vary depending on the destination, courier service and local processing.
Will I receive tracking information?
Yes. Every dispatched order will receive tracking information. Once your order has been dispatched, your tracking details will be provided so you can follow your delivery.
Do you offer wholesale and bulk pricing?
Yes. We welcome retailers, businesses and trade customers looking to purchase in bulk.
How can I get your wholesale prices?
Contact us directly on WhatsApp with your company details, products required and approximate quantities. Our team can provide a tailored trade quotation based on your requirements.
Can I receive better pricing for larger orders?
Yes. We offer competitive, volume-based pricing. The larger your order, the more we can work with you on pricing. Contact us with your requirements to discuss your best available trade price.
Do you supply products for shops and resale?
Yes. We work with trade customers and retailers purchasing products for legitimate resale, subject to applicable laws and regulations.
Can I place a mixed wholesale order?
Depending on availability, we can accommodate mixed-product and multi-brand orders. Contact our team with your requirements and we will advise you on the available options.
Are your products genuine and authentic?
Yes. We are committed to supplying genuine and authentic products sourced through reputable supply channels. Product authenticity and quality are key priorities for our business.
Are your products compliant with UK requirements?
We aim to supply products that meet the applicable UK requirements for their relevant product category. Customers should ensure that products comply with the regulations applicable to their intended market.
Are your products suitable for the Irish market?
Products supplied for Ireland are subject to the requirements applicable in Ireland. Retailers and businesses are responsible for ensuring that their resale activities comply with all relevant Irish laws and regulations.
Is there a minimum quantity for wholesale orders?
Yes. Minimum order quantities apply to wholesale orders. The required minimum quantity is clearly displayed on our homepage and in your cart during checkout, so you can easily check the requirements before completing your order.
Can businesses request an invoice?
Yes. Trade customers can request an invoice with their business details. Please ensure your company and billing information is accurate when placing your order.
How do I know if an item is in stock?
Our website displays the current availability of products. If you require a particular quantity for a wholesale order, we recommend checking availability before placing your order.
What happens after I place my order?
Once your order has been successfully placed, we will process and dispatch your order. You will then receive your tracking information, allowing you to monitor the progress of your delivery.
How can I contact you about my order?
If you have any questions about your order, delivery or wholesale requirements, you can contact our team directly via WhatsApp. We are happy to assist with your enquiry and help ensure your order is handled smoothly.